Understanding the Causes of Public Enrolment Termination in Digital Services by Authorities

1/ 1100%实际尺寸适合宽度适合高度适合页面自动

Respondents hypothesized that a 50% reduction in abandonment would increase revenue by 20% and increase customer acquisition by 26% Top factors causing dropouts: Government IT decisions makers’ plans to improve onboarding Effects of high abandonment Respondents believe technology improves customer experience up to 43% Factors Contributing to Citizen Onboarding Abandonment in Government 1-in-5 people drop out of digital registration Methodology This research was conducted by Sapio Research in September 2022 on behalf of ABBYY. The survey was conducted among 1,623 IT decision makers across the UK, US, France, Germany, and Japan and highlights government responses on the challenges and drivers organizations face with digital onboarding. The survey also included responses from IT decision makers in banking, finance, and transportation and logistics. Too many steps / takes too long Too much manual entry or repetition of required information Proof of identity process too difficult Unsatisfactory communication Missing a human element Missing the necessary information or documents Need to download an additional app 45% add more technology 32% add more human interaction 20% add a mix of tech and human 21% of decision makers believe high abandonment hindered financial goals 19% of decision makers believe high abandonment damaged their organization‘s reputation 54% 50% 26% 25% 24% 21% 18% The top 3 technologies planned for use in onboarding: 21% intelligent document processing 21% process intelligence 20% mobile capture

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匹配案例每页限制结果 1 个

1/ 1100%实际尺寸适合宽度适合高度适合页面自动

Respondents hypothesized that a 50% reduction in abandonment would increase revenue by 20% and increase customer acquisition by 26% Top factors causing dropouts: Government IT decisions makers’ plans to improve onboarding Effects of high abandonment Respondents believe technology improves customer experience up to 43% Factors Contributing to Citizen Onboarding Abandonment in Government 1-in-5 people drop out of digital registration Methodology This research was conducted by Sapio Research in September 2022 on behalf of ABBYY. The survey was conducted among 1,623 IT decision makers across the UK, US, France, Germany, and Japan and highlights government responses on the challenges and drivers organizations face with digital onboarding. The survey also included responses from IT decision makers in banking, finance, and transportation and logistics. Too many steps / takes too long Too much manual entry or repetition of required information Proof of identity process too difficult Unsatisfactory communication Missing a human element Missing the necessary information or documents Need to download an additional app 45% add more technology 32% add more human interaction 20% add a mix of tech and human 21% of decision makers believe high abandonment hindered financial goals 19% of decision makers believe high abandonment damaged their organization‘s reputation 54% 50% 26% 25% 24% 21% 18% The top 3 technologies planned for use in onboarding: 21% intelligent document processing 21% process intelligence 20% mobile capture

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